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Cruelty Investigation/Reporting

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Responding to reports of animal cruelty is vital work, performed at PHS/SPCA by highly trained investigators. In cases involving unintentional neglect, we generally make education-only, welfare visits. However, we can and do remove animals from harm’s way when abuse is clear and intentional, then work with our District Attorney’s Office which prosecutes violators. 

If you think of an animal is being abused in San Mateo County, please call 650/340-7022, ext. 601 or contact us by email at Contacts are reviewed the day we receive them and investigated as soon as possible. Anonymous contacts are not preferred, since we cannot respond with the outcome or call for clarification.

PHS/SPCA does not handle barking dog complaints -- they are handled by local police departments.  Please note that we are required with existing, imperfect state laws. By law, people must provide their pets food, water, shelter, sanitary living conditions, and any necessary veterinary care. Laws don’t address training, socialization, attention, exercise, or companionship. 

To help fund our cruelty investigations work, please contact Lisa Van Buskirk at 650/340-7022, ext. 327 or Or, if you would rather make a donation online


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Tom and Annette Lantos Center for Compassion
Adoptions | Education | Wildlife | Administration
1450 Rollins Road, Burlingame, CA 94010
Phone 650.340.7022 Fax 650.685.8428

Coyote Point Shelter
Lost/Found | Animal Intake | Spay/Neuter | Animal Control
12 Airport Boulevard, San Mateo, CA 94401
Phone 650.340.7022 Fax 650.348.7891