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Front Office Services
Report Animal Abuse or Neglect
Front Office Services |
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Shelter Hours
11 am to 7 pm, Monday through Friday
11 am to 6 pm, Saturday and Sunday
Closed all major holidays
It is often not possible for our staff to complete adoptions for visitors arriving less than an hour before our posted closing times.
Adoption
Our counselors meet with potential adopters to ensure good, lasting matches. The adoption fee for a dog or cat, which includes a San Mateo County license, initial vaccinations, a vet check, a spay/neuter surgery and a microchip ID is just $70 for a lifelong friend! This is an incredible deal when compared with buying a dog or cat from a pet store or picking out a "free" dog or cat from someone's animal companion who just had a litter. All of the services we provide as part of the adoption can cost you nearly $262 - $377 per animal if you were to go elsewhere. Our adoption hotline (650/340-7022, ext. 700) changes daily and contains a listing of all available animals.
See Available Dogs, Available Cats, Available Small Animals (rabbits, guinea pigs, etc.), and Available Other Animals (reptiles, etc.)
Read our Adoption Philosophy & Procedures, or come visit us.
Lost & Found
Each year, we reunite thousands of stray pets with their human companions. If you've lost an animal, please visit the shelter immediately. If you cannot visit right away, please call 650/340-7022, ext. 702 for help. Keep in mind that we can't make a positive identification over the phone. It is our policy to hold stray animals who arrive with identification for 10 days until we evaluate for adoption. Animals with no identification are held for the state mandated four day period (excluding the day they arrive) before being evaluated for adoption.
During your visit, be sure to pick up our helpful brochure titled "When You've Lost Your Companion Animal" and our free Lost Animal flyer templates. To increase the chance that your animal will be returned, you can fill out the flyer and post it in areas of your neighborhood allowed under city ordinances.
Microchipping
Having your pet microchipped is a great, inexpensive way to ensure that he or she has permanent identification. Microchipping is included with the cost of every adoption, but is also available to the general public on a drop-in basis. A chip the size of a grain of rice containing a serial number is injected just under the skin between the animal's shoulder blades. The process in simple, and painless - much like a needle prick that humans feel. We scan all animals for a microchip. If an animal has been chipped, we will have information about its human caregiver. The cost is $20, or for those living in the unincorporated areas of the county, Belmont, San Mateo and East Palo Alto, just $12.
Licensing
County licenses can be purchased at the shelter. To obtain a license, please provide proof of ownership and proof of vaccinations. No appointment necessary. Current licensing fees can be found on the County of San Mateo website download pdf.
Incoming Animals
Last year we received about 15,000 animals. A third of these were injured or orphaned wildlife. Domestic animals are either surrendered or picked up as stray by our humane officers. For various reasons, human caregivers sometimes have to give up their animals. When someone has exhausted every option for keeping an animal or finding a loving, suitable home on their own, we encourage them to bring their animal to PHS/SPCA. We evaluate each animal and take into consideration the animal's age, temperament, behavior and health - as well as spacing concerns at the shelter - in order to determine which animals will be made available for adoption. Since January 2002, we've adopted 100% of healthy dogs and cats. In addition, each month we make well, then adopt, 100-150 treatable animals. This life-saving work is made possible by donations to our Hope Fund.
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